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Fitabo Connect will never ask you to send your password to delete an account. Requests are handled through the registered contact channel and may require ownership verification.
Section 01
How to submit the request
Use your registered email
Send the request from the email address connected to your Fitabo Connect account whenever possible.
Identify the account
Include your full name, registered email and the words “Delete my Fitabo Connect account.”
Confirm ownership
Complete any limited verification needed to protect the account from unauthorised deletion.
Ready to submit your request?
The email subject will be prepared automatically.
Signed-in members may also open the Support Centre and request account deletion there.
Section 02
Before you request deletion
Deletion can remove access permanently
Resolve anything you may still need before submitting the request.
- Complete or formally close active marketplace projects.
- Resolve pending withdrawals, refunds, payment checks or disputes.
- Save lawful copies of source files and business records you may need later.
- Understand that purchased Digital Library access, conversations and transaction history may no longer be available after deletion.
Section 03
What happens after verification
We will delete or anonymise account information that is no longer required to provide the service. This may include your profile, verification material, uploaded work samples, messages and other account-linked records.
Some information may be retained only where reasonably necessary for legal obligations, fraud prevention, security, dispute handling, financial recordkeeping or the protection of other users. Retained information is restricted and is not kept for ordinary marketplace use.
Deleting your account may remove access to purchased digital content, active projects, conversations and transaction history.
Deleted or anonymised
Information no longer required for the account or service.
Restricted retention
Limited records required for law, security, finance or disputes.
Section 04
Important security information
Do not email passwords, NRC images, PINs, one-time codes or full payment-card credentials.
Fitabo Connect may ask for limited information needed to confirm that the request comes from the account owner. This protects accounts from unauthorised deletion.
Questions about personal data may be sent to info@fitabo.org. Read the Privacy Policy for more information.
Need clarification?
Ask about your account or personal information
Include enough information for us to understand the question, but never send your password, PIN or one-time code.